§ 1. General provisions
1. These Terms of Service govern the use of the online store available ateldermind.io and the conditions for concluding contracts for the sale of digital products.
2. The owner of the store and the website administrator (the Seller) is BezKodu.io Marcin Gojdka, Beskidzka 177, 43-430 Bładnice Dolne, Poland, VAT ID (NIP) 5482745384, REGON 522691359, registered in the Central Registration and Information on Business (CEIDG), operating the store under the Eldermind Labs brand. Contact: e-mail [email protected].
3. The store offers only digital products — personalized reports ("Eldermind Master Report") delivered as an interactive HTML file and a printable PDF, prepared on the basis of birth data provided by the Customer.
§ 2. Definitions
- Customer — a natural person, legal person or organizational unit without legal personality making a purchase in the Store.
- Digital product — a digital report prepared individually on the basis of the Customer's data, delivered as an interactive HTML file and a printable PDF.
- Consumer — a Customer who is a natural person entering into a contract not directly related to their business or professional activity.
- Sales contract — a distance contract concluded through the Store. Payment is handled by an external payment provider acting as merchant of record, and the contract of sale is concluded with them; the provider is named on the payment page and in the purchase confirmation. These Terms govern the digital product itself, and its preparation and delivery by the Seller.
§ 3. Orders and payments
1. An order is placed by filling out the order form on the Store website, providing accurate birth data and making payment through an external payment provider. The provider handling a given transaction is named on the payment page and in the purchase confirmation.
2. Prices are quoted in the currency shown on the order page — Polish Zloty or euro, depending on the sales channel. The price shown in the order summary before payment is the final price and includes VAT. Payment is settled in the currency of the operator handling the transaction (US dollars (USD) or euro (EUR)) at the exchange rate on the day of purchase. The settlement currency is stated beside the price on the order page. The amount on the statement may therefore differ slightly from the price shown in the Store, and the Customer's bank may add its own currency-conversion fee.
3. After the payment is credited, the Customer receives an order confirmation to the provided e-mail address. The report turnaround time is 1 to 5 business days from receipt of complete data.
4. The accuracy of the report depends on the correctness and completeness of the data provided by the Customer. The Seller is not responsible for errors resulting from incorrect input data.
§ 4. Delivery of the digital product
1. The digital product is delivered as an interactive HTML file and a printable PDF file, to the e-mail address provided by the Customer when placing the order.
2. Delivery of the digital product takes place within 1–5 business days from the date of payment confirmation, provided that the Customer has provided complete and correct data.
§ 5. Right of withdrawal
1. Pursuant to Article 38(13) of the Consumer Rights Act, the right of withdrawal from a distance contract does not apply to the Consumer in the case of the supply of digital content not stored on a tangible medium, if the performance of the service has begun with the Consumer's express consent before the expiry of the withdrawal period and after the Consumer has been informed by the Seller of the loss of the right of withdrawal.
2. By placing an order, the Customer consents to the immediate commencement of the service (preparation of a personalized report) and accepts the loss of the right of withdrawal.
3. If the product is not delivered within 14 business days from the date of payment, the Customer has the right to file a complaint at [email protected].
4. The cases in which we nevertheless issue a refund are set out in the Refund Policy.
§ 6. Complaints
1. The Customer has the right to file a complaint in the event of defects in the digital product or failure to deliver it within the agreed time.
2. A complaint should be sent to the e-mail address [email protected] together with the order number and a description of the problem.
3. The Seller examines the complaint within 14 business days of receiving the notification.
§ 7. Personal data protection
1. The controller of personal data is BezKodu.io Marcin Gojdka, Beskidzka 177, 43-430 Bładnice Dolne, Poland, VAT ID (NIP) 5482745384. Detailed information on the processing of personal data can be found in the Privacy Policy available at eldermind.io/polityka-prywatnosci.
§ 8. Final provisions
1. The Seller reserves the right to change these Terms of Service. Changes take effect from the moment they are published on the Store website.
2. Matters not regulated by these Terms of Service shall be governed by Polish law, in particular the Consumer Rights Act and the Civil Code.