Refund Policy

§ 1. General rule — digital content

1. The report is digital content prepared to individual order, and its preparation begins immediately after payment is credited. Pursuant to Article 38(13) of the Polish Consumer Rights Act, the right of withdrawal from a distance contract does not apply in such a case.

2. By placing an order, the Customer consents to the immediate commencement of performance and acknowledges the loss of the right of withdrawal. Full wording: § 5 of the Terms of Service.

§ 2. When we issue a refund

Notwithstanding § 1, we refund the full amount in the following situations:

• The product was not delivered — the stated turnaround time is 5–7 business days. If the report has not arrived within 14 business days of payment, the Customer may request a full refund.
• Duplicate charge — being charged more than once for the same order, or charged without having placed an order. The excess is refunded in full.
• Technical failure on our side — a failure that prevents us from preparing or delivering the report and that we are unable to remedy.
• Defective product — a corrupted or incomplete file, or one that does not match the product description. We first prepare the report again; if that does not resolve the defect, we refund the payment.

§ 3. What is not covered

1. Dissatisfaction with the content of the interpretation. The report is a personal-development and entertainment product; it is not medical, legal or financial advice and guarantees no outcome. Its content describes interpretive systems, not facts about the future.

2. The consequences of providing incorrect birth data. The accuracy of the report depends on the input. If you spot a mistake, write to us as soon as possible — we will try to help before the report is prepared.

§ 4. How to request a refund

1. Send your request to [email protected], stating the e-mail address used for the order, the date of purchase and a description of the situation.

2. We review the request within 14 business days of receipt and inform you of the outcome by e-mail.

3. The refund is made using the same payment method as the original purchase, within 14 days of the request being accepted.

§ 5. Payment provider

Payments are handled by Lemon Squeezy, acting as merchant of record. Refunds are processed through them, to the original payment method. Requests should always come to us first — we make the decision and instruct the provider.

§ 6. Consumer rights

This policy does not limit the Consumer's statutory rights, in particular the right to complain about digital content that does not conform to the contract (§ 6 of the Terms of Service). Matters not regulated here are governed by Polish law.